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TORLYS Warranty

Superior warranty, assuring your peace of mind for years to come.

Changed your mind? Relax, it’s a
TORLYS Smart Floor.

Satisfaction Guarantee

TORLYS understands that sometimes things can change when you are decorating. Once your floors are installed in your home environment, they may not reflect what you envisioned.

TORLYS wants you to be happy with your selection, therefore if after 30 days from installation you are not happy with the colour or style of the TORLYS Floor you chose, please contact your retailer within 30 days and TORLYS will replace your floor with a new TORLYS Floor of equivalent value. Contact TORLYS at 1-855-486-7597 ext 2371 for full details.

Frequently Asked Questions

Under the terms of this program you will not receive a credit or rebate for the difference in cost. You are encouraged to select a floor of equal value.

Yes. This ensures one point of contact for seamless follow up.

Yes. Flooring must be sold and installed by an authorized TORLYS flooring dealer.

There is a limitation of one replacement floor per purchase.

No replacement will be made should the TORLYS floor be subjected to vandalism, abuse, improper maintenance, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

TORLYS Warranty Breakdown

Use the chart below to identify residential warranty coverage per product. See Documentation section for more information.

View Documentation

Product AssortmentWearWaterproofSurface WaterproofWater ResistanceRe-useFloodStainFadeNo GappingStructural Integrity
HardwoodTORLYS EverestXP HardwoodXXXXX
SuperSolid Hardwood by TORLYSXX
Cork & LeatherTORLYS CorkXP & CorkWoodXPXXXXX
TORLYS Smart Floors LeatherXXXX
LaminateTORLYS Smart Floors Laminate & QuickStep Laminate (excluding Grand & Lexington-W)XXXXXXX
TORLYS Smart Floors Laminate (Grand)XXXXXXX
TORLYS Smart Floors Laminate Standard (Lexington W)XXXXXX
Marquee LaminateXXXX
VinylTORLYS Smart Floors Vinyl
(EverWood, EverTile, RigidWood, RigidTile)
Marquee Vinyl (Olympic Loose Lay, Fairways)XXXX
Marquee Vinyl (New York, Links)XXXX