TORLYS understands that sometimes things can change when you are decorating. Once your floors are installed in your home environment, they may not reflect what you envisioned.
TORLYS wants you to be happy with your selection, therefore if after 30 days from installation you are not happy with the colour or style of the TORLYS Floor you chose, please contact your retailer within 30 days and TORLYS will replace your floor with a new TORLYS Floor of equivalent value. Contact TORLYS at 1-855-486-7597 ext 2371 for full details.
Your dealer will charge you the difference in cost.
Under the terms of this program you will not receive a credit or rebate for the difference in cost. You are encouraged to select a floor of equal value.
Yes. This ensures one point of contact for seamless follow up.
Yes. Flooring must be sold and installed by an authorized TORLYS flooring dealer.
There is a limitation of one replacement floor per purchase.
No replacement will be made should the TORLYS floor be subjected to vandalism, abuse, improper maintenance, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.
Use the chart below to identify residential warranty coverage per product. See Documentation section for more information.
| Product Assortment | Wear | Waterproof | Surface Waterproof | Water Resistance | Re-use | Flood | Stain | Fade | No Gapping | Structural Integrity | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Hardwood | TORLYS EverestXP Hardwood | X | X | X | X | X | |||||
| SuperSolid Hardwood by TORLYS | X | X | |||||||||
| Cork & Leather | TORLYS CorkXP & CorkWoodXP | X | X | X | X | X | |||||
| TORLYS Smart Floors Leather | X | X | X | X | |||||||
| Laminate | TORLYS Smart Floors Laminate & QuickStep Laminate (excluding Grand & Lexington-W) | X | X | X | X | X | X | X | |||
| TORLYS Smart Floors Laminate (Grand) | X | X | X | X | X | X | X | ||||
| TORLYS Smart Floors Laminate Standard (Lexington W) | X | X | X | X | X | X | |||||
| Marquee Laminate | X | X | X | X | |||||||
| Vinyl | TORLYS Smart Floors Vinyl (EverWood, EverTile, RigidWood, RigidTile) | X | X | X | X | X | X | X | |||
| Marquee Vinyl (Olympic Loose Lay, Fairways) | X | X | X | X | |||||||
| Marquee Vinyl (New York, Links) | X | X | X | X |