Skip to Content
Search
Quick Links

S.M.A.R.T. Warranty

Superior warranty, assuring your peace of mind for years to come.

S.M.A.R.T.* Warranty

SURFACE FLOOD GUARANTEE
Guarantees water will not penetrate the joint or cause any visual effect.

MAXIMUM PERFORMANCE GUARANTEE
For lifetime wear, structural and joint integrity / no gapping. Full details here.

ANTIMICROBIAL GUARANTEE
Inhibits the growth of mold and mildew, providing a lifetime of Cleaner Floors.

RE-USE GUARANTEE
Re-use or donate** your Smart Floor and receive a 10% credit to use towards the purchase of your next one.

TORLYS BULLDOG GUARANTEE
Smart Floors are guaranteed repairable with TORLYS Bulldog easy plank replacer.

*Applicable to TORLYS Smart Floors only.
**Must provide donation receipt to be eligible for credit.

Floors so nice you’ll use them twice.

Rethink Flooring with TORLYS Re-Use Guarantee

Give your used TORLYS Smart Floor another life by reinstalling it in another room under FULL warranty and receive a 10% credit back to use towards the purchase of your next Smart Floor.

Simply snap a photo of the floor installed in the first room, then re-installed in the second and send it to TORLYS (warranty@torlys.com) with your original receipt to claim your reward. See graphic below.

Learn More

Sustainability

Meaningful Innovation.

At TORLYS, we are committed to developing premium floors that reduce environmental impact, without ever sacrificing performance or beauty. Every TORLYS Smart Floor is 100% renewable with TORLYS Bulldog™. This innovative tool is designed to replace a single damaged plank with ease.

A healthy home is also important to us. We follow some of the most stringent standards in the world to ensure indoor air quality. TORLYS flooring products meet California Section 01350 and/or FloorScore Certification.

Click below to learn more about TORLYS’ commitment to sustainability.

Learn More

In the case of a claim, notify the dealer who supplied the material promptly. Once the dealer verifies the claim, a TORLYS representative will be notified and, if necessary, an inspection will be arranged. If you are unable to contact the dealer or are not satisfied with the dealer’s recommendation, please contact TORLYS at 1-855-486-7597.

TORLYS Warranty Breakdown

Use the chart below to identify residential warranty coverage per product. See Documentation section for more information.

View Documentation

Product AssortmentWearWaterproofSurface WaterproofWater ResistanceRe-useFloodStainFadeNo GappingStructural Integrity
HardwoodTORLYS EverestXP* HardwoodXXXXX
SuperSolid Hardwood by TORLYSXX
Cork & LeatherTORLYS CorkXP & CorkWoodXPXXXXX
TORLYS Smart LeatherXXXX
LaminateTORLYS Smart Laminate & QuickStep Laminate (excluding Grand & Lexington-W)XXXXXXX
TORLYS Smart Laminate (Grand)XXXXXXX
TORLYS Smart Laminate Standard (Lexington W)XXXXXX
Marquee LaminateXXXX
Marquee Laminate (Ocean)XXXXX
VinylTORLYS Smart Vinyl
(EverWood*, EverTile, RigidWood, RigidTile)
XXXXXXX
Marquee Vinyl (Olympic Loose Lay, Fairways)XXXX
Marquee Vinyl (New York, Links)XXXX
*Twist collections excluded from Re-use