{"id":2324,"date":"2018-08-16T15:29:30","date_gmt":"2018-08-16T15:29:30","guid":{"rendered":"https:\/\/residential.torlys.com\/product-care-faqs\/"},"modified":"2023-12-21T14:59:25","modified_gmt":"2023-12-21T14:59:25","slug":"faq-produits","status":"publish","type":"page","link":"https:\/\/residential.torlys.com\/fr\/resources\/entretien\/faq-produits\/","title":{"rendered":"FAQ sur l\u2019entretien des produits"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2480,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder.php","meta":{"_acf_changed":false,"footnotes":""},"acf":{"builder":[{"acf_fc_layout":"hero","hero_image":2959,"hero_heading":"Conseils de nettoyage et d\u2019entretien","hero_subheading":"TORLYS Smart Floors","hero_logo":false},{"acf_fc_layout":"submenu","submenu_links":[{"ID":13209,"post_author":"1","post_date":"2021-04-16 18:38:05","post_date_gmt":"2021-04-16 18:38:05","post_content":"","post_title":"Des planchers proprement s\u00e9curitaires","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"des-planchers-proprement-securitaires","to_ping":"","pinged":"","post_modified":"2023-07-11 14:15:25","post_modified_gmt":"2023-07-11 14:15:25","post_content_filtered":"","post_parent":2480,"guid":"https:\/\/residential.torlys.com\/cleaner-floors\/","menu_order":1,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2326,"post_author":"1","post_date":"2018-08-16 15:28:45","post_date_gmt":"2018-08-16 15:28:45","post_content":"","post_title":"Entretien des produits Smart Floors","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"entretien-des-produits-smart-floors","to_ping":"","pinged":"","post_modified":"2024-10-22 11:53:28","post_modified_gmt":"2024-10-22 11:53:28","post_content_filtered":"","post_parent":2480,"guid":"https:\/\/residential.torlys.com\/smart-floors-product-care\/","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2325,"post_author":"1","post_date":"2018-08-16 15:29:04","post_date_gmt":"2018-08-16 15:29:04","post_content":"","post_title":"Entretien des produits SuperSolid","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"entretien-des-produits-supersolid","to_ping":"","pinged":"","post_modified":"2023-12-21 14:58:07","post_modified_gmt":"2023-12-21 14:58:07","post_content_filtered":"","post_parent":2480,"guid":"https:\/\/residential.torlys.com\/supersolid-product-care\/","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2324,"post_author":"1","post_date":"2018-08-16 15:29:30","post_date_gmt":"2018-08-16 15:29:30","post_content":"","post_title":"FAQ sur l\u2019entretien des produits","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"faq-produits","to_ping":"","pinged":"","post_modified":"2023-12-21 14:59:25","post_modified_gmt":"2023-12-21 14:59:25","post_content_filtered":"","post_parent":2480,"guid":"https:\/\/residential.torlys.com\/product-care-faqs\/","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"}]},{"acf_fc_layout":"faq","faq_heading":"FAQ sur l\u2019entretien des produits","faqs":[{"question":"Quel nettoyant TORLYS recommande-t-il? ","answer":"
TORLYS recommande d’utiliser un nettoyant \u00e0 pH neutre sans rin\u00e7age, comme celui de Finitec (www.finitec.ca) ou un nettoyant similaire.<\/p>\n"},{"question":"Puis-je utiliser un balai \u00e0 laver Wet Swiffer\u00ae sur mes planchers TORLYS?","answer":"
Non. Son pH n\u2019est pas neutre et le nettoyant devrait \u00eatre appliqu\u00e9 sur la t\u00eate du balai et non sur le plancher.<\/p>\n"},{"question":"Puis-je utiliser une vadrouille \u00e0 vapeur sur mes planchers TORLYS?","answer":"
Oui, mais uniquement sur les planchers de vinyle.<\/p>\n"},{"question":"Comment faire pour enlever..?","answer":"
\u00c9gratignures <\/strong>: La solution varie selon le fini du plancher. Contactez TORLYS pour obtenir des renseignements d\u00e9taill\u00e9s.<\/p>\n Marques de chaussure :<\/strong> Essayez d\u2019enlever les marques en les frottant avec un doigt. Si \u00e7a ne fonctionne pas, essayez de essence min\u00e9rale. Si aucune des m\u00e9thodes ne fonctionne, remplacez les planches endommag\u00e9es \u00e0 l\u2019aide de l\u2019outil BulldogMC<\/sup> TORLYS.<\/p>\n Peinture\/tache :<\/strong> Imbibez un chiffon d\u2019ac\u00e9tone ou d\u2019une essence min\u00e9rale et essayez d\u2019effacer les taches en frottant. Essuyez ensuite la surface avec un chiffon humide. Ne laissez pas s\u00e9cher l\u2019ac\u00e9tone ou l\u2019essence min\u00e9rale sur la surface du plancher.<\/p>\n Marqueur :<\/strong> Utilisez de l\u2019ac\u00e9tone pour \u00e9liminer la tache de marqueur, puis essuyez la surface avec un chiffon humide. Ne laissez pas s\u00e9cher l\u2019ac\u00e9tone sur la surface du plancher.<\/p>\n Cire\/gomme\/crayon de couleur :<\/strong> Enlevez d\u2019abord le plus de mati\u00e8re solide possible, puis frottez la tache avec un nettoyant \u00e0 pH neutre sans rin\u00e7age, comme celui de Finitec (www.finitec.ca) ou un nettoyant similaire. Si \u00e7a ne fonctionne pas, frottez la tache avec une solution \u00e0 10 pour 1 d\u2019eau et de javellisant. En dernier recours, essayez de ac\u00e9tone.<\/p>\n<\/div>\n"},{"question":"Mon plancher de li\u00e8ge changera-t-il de couleur lorsqu\u2019il est expos\u00e9 \u00e0 la lumi\u00e8re?","answer":" Les planchers de li\u00e8ge changent de couleur lorsqu\u2019ils sont expos\u00e9s \u00e0 la lumi\u00e8re, directe et indirecte, du soleil. Pour prot\u00e9ger votre plancher et r\u00e9duire sa d\u00e9coloration, assurez-vous d\u2019utiliser des couvre-fen\u00eatres appropri\u00e9s.<\/p>\n"},{"question":"J\u2019ai un animal de compagnie. Que dois-je faire pour prot\u00e9ger mon plancher TORLYS?","answer":" Assurez-vous que les griffes de votre animal de compagnie sont correctement coup\u00e9es. Nous recommandons aussi de placer des napperons sous les bols de votre animal et de nettoyer imm\u00e9diatement tous leurs d\u00e9g\u00e2ts en cas d\u2019accident.<\/p>\n"},{"question":"Quel type d\u2019aspirateur devrais-je utiliser?","answer":" Utilisez un aspirateur muni d\u2019une brosse pour sols durs et non d\u2019une brosse batteuse\/rotative qui risque d\u2019endommager le fini de votre plancher.<\/p>\n"}],"accordion_display":false},{"acf_fc_layout":"simple_content","sc_heading":"","sc_content":"