{"id":14627,"date":"2022-02-25T14:03:13","date_gmt":"2022-02-25T14:03:13","guid":{"rendered":"https:\/\/residential.torlys.com\/?page_id=14627"},"modified":"2023-08-29T12:29:18","modified_gmt":"2023-08-29T12:29:18","slug":"satisfaction","status":"publish","type":"page","link":"https:\/\/residential.torlys.com\/fr\/resources\/garantie\/satisfaction\/","title":{"rendered":"Satisfaction"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":14155,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder.php","meta":{"_acf_changed":false,"footnotes":""},"acf":{"builder":[{"acf_fc_layout":"hero","hero_image":14629,"hero_heading":"Garantie TORLYS","hero_subheading":"Garantie sup\u00e9rieure assurant votre tranquillit\u00e9 d'esprit pour les ann\u00e9es \u00e0 venir.","hero_logo":false},{"acf_fc_layout":"submenu","submenu_links":[{"ID":14155,"post_author":"1","post_date":"2021-12-09 17:08:02","post_date_gmt":"2021-12-09 17:08:02","post_content":"","post_title":"Garantie TORLYS","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"garantie","to_ping":"","pinged":"","post_modified":"2023-05-23 15:03:55","post_modified_gmt":"2023-05-23 15:03:55","post_content_filtered":"","post_parent":2500,"guid":"https:\/\/residential.torlys.com\/?page_id=14155","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":14159,"post_author":"1","post_date":"2022-02-25 14:03:12","post_date_gmt":"2022-02-25 14:03:12","post_content":"","post_title":"Documentation","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"documentation","to_ping":"","pinged":"","post_modified":"2022-02-25 14:03:12","post_modified_gmt":"2022-02-25 14:03:12","post_content_filtered":"","post_parent":14155,"guid":"https:\/\/residential.torlys.com\/?page_id=14159","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":14161,"post_author":"1","post_date":"2022-02-25 14:03:12","post_date_gmt":"2022-02-25 14:03:12","post_content":"","post_title":"Enregistrement de garantie","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"enregistrement-de-garantie","to_ping":"","pinged":"","post_modified":"2023-09-21 15:59:27","post_modified_gmt":"2023-09-21 15:59:27","post_content_filtered":"","post_parent":14155,"guid":"https:\/\/residential.torlys.com\/?page_id=14161","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":14627,"post_author":"1","post_date":"2022-02-25 14:03:13","post_date_gmt":"2022-02-25 14:03:13","post_content":"","post_title":"Satisfaction","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"satisfaction","to_ping":"","pinged":"","post_modified":"2023-08-29 12:29:18","post_modified_gmt":"2023-08-29 12:29:18","post_content_filtered":"","post_parent":14155,"guid":"https:\/\/residential.torlys.com\/?page_id=14627","menu_order":0,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"}]},{"acf_fc_layout":"simple_content","sc_heading":"","sc_content":"

Vous avez chang\u00e9 d’avis? D\u00e9tendez-vous, vous avez un plancher TORLYS Smart Floors.<\/h2>\n"},{"acf_fc_layout":"image_text_block","image_text_style":"style1","image_text_heading":"","image_text_block_image":15031,"image_text_block_text":"

Satisfaction garantie<\/h2>\n

Nous comprenons que les choses peuvent changer parfois lorsque vous d\u00e9corez.<\/p>\n

TORLYS souhaite que vous soyes satisfait de votre choix. <\/strong>Si apr\u00e8s 30 jours (\u00e0 compter de la date d\u2019installation) vous n’\u00eates pas satisfait de la couleur ou du style du plancher TORLYS choisi, nous vous invitons \u00e0 communiquer avec votre d\u00e9taillant dans les 30 jours suivants.<\/p>\n

Tel est notre engagement. <\/strong>Satisfaction garantie.<\/p>\n

Regarder la vid\u00e9o<\/a><\/p>\n

TORLYS remplacera votre plancher par un nouveau plancher TORLYS de valeur \u00e9quivalente. Contactez le d\u00e9partement des Services techniques TORLYS (1-855-486-7597<\/a> ext. 2371) pour plus de d\u00e9tails.<\/em><\/p>\n","image_position":"left","image_text_block_logo_overlay":false,"enable_full_width_":false,"white_background":false,"enable_video":false,"video_link":""},{"acf_fc_layout":"simple_content","sc_heading":"","sc_content":"

FAQ<\/h2>\n"},{"acf_fc_layout":"faq","faq_heading":"","faqs":[{"question":"Que se passe-t-il si mon nouveau plancher TORLYS co\u00fbte plus cher que le plancher d\u2019origine achet\u00e9 au d\u00e9part? ","answer":"

R\u00e9ponse : Votre d\u00e9taillant vous facturera la diff\u00e9rence.<\/p>\n"},{"question":"Que se passe-t-il si mon nouveau plancher TORLYS co\u00fbte moins cher que le plancher d\u2019origine achet\u00e9 au d\u00e9part?","answer":"

R\u00e9ponse : Conform\u00e9ment aux modalit\u00e9s de ce programme, vous ne recevrez ni cr\u00e9dit ni rabais pour la diff\u00e9rence de prix. Nous vous encourageons donc \u00e0 choisir un plancher de valeur \u00e9quivalente. <\/p>\n"},{"question":"Dois-je choisir mon plancher de rechange chez le m\u00eame d\u00e9taillant? ","answer":"

R\u00e9ponse : Oui, car cela permet de maintenir un point de contact et un suivi simplifi\u00e9. <\/p>\n"},{"question":"L\u2019installation du plancher d\u2019origine doit-il \u00eatre r\u00e9alis\u00e9 professionnellement par un d\u00e9taillant? ","answer":"

R\u00e9ponse: Oui, le plancher doit \u00eatre vendu et install\u00e9 par un d\u00e9taillant autoris\u00e9 TORLYS.<\/p>\n"},{"question":"Combien de fois puis-je remplacer le plancher de ma pi\u00e8ce?","answer":"

R\u00e9ponse : Un (1) seul remplacement de plancher est autoris\u00e9 par achat. <\/p>\n"},{"question":"Que se passe-t-il si le plancher a fait l\u2019objet d\u2019un acte de vandalisme?","answer":"

R\u00e9ponse : Aucun remplacement ne sera effectu\u00e9 si le plancher TORLYS a fait l\u2019objet de vandalisme, d\u2019un mauvais usage, d\u2019un entretien inad\u00e9quat, d\u2019alt\u00e9ration ou de dommages caus\u00e9s par de la fum\u00e9e, un incendie, une inondation, du vent, la foudre ou tout autre sinistre.<\/p>\n"}],"accordion_display":true},{"acf_fc_layout":"warranty_chart"}]},"yoast_head":"\nSatisfaction | TORLYS Homeowner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/residential.torlys.com\/fr\/resources\/garantie\/satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfaction | TORLYS Homeowner\" \/>\n<meta property=\"og:url\" content=\"https:\/\/residential.torlys.com\/fr\/resources\/garantie\/satisfaction\/\" \/>\n<meta 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